We believe to give you a great customer experience every time you shop with us, but considering the fact that same product cannot be used by other customers upon return, we don’t accept exchange or return of the products once sold or delivered.
Pre Paid- Prior to shipment
- All you need to do is give us a call within 24 working hours post order placing of your order at our support no. 8956126097or drop an email at [email protected] a period of 24 working hours from the time/date of placing the product.
- All refunds will be made with same mode of transaction for prepaid orders. For COD orders, payment will be made via Cheque / Net banking only.
- If the product is shipped or is in transit, the refund will be initiated once we get the product back in the warehouse
- In this case the courier charges will be deducted from the refund amount
- If you purchase one of our services, after your payment has cleared your services will be delivered as per schedule / sessions. No refunds will be given after payment is done. During your consultation / trial, our support staff is available to assist answering to your questions. We strongly recommend that all customers clear their doubts about the services.
- No refund will be made once a purchase is made. It is up the customer purchasing the service to evaluate a fit of the service during the trial period / consultation. Once purchase is made, the service is non-refundable but can be transferable to another person for any remaining amount of services.
- Please note that the Cash on Delivery (COD) convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
- Keep the product and the package ready in case of Nutracy Lifestyle to pick up.
Exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an undamaged condition and subject to following terms: It is your responsibility to familiarize yourself with this refund policy. By placing an order for any of our services, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy. If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us. Please contact customer service directly.Since Nutracy Lifestyle is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item.
- If Wrong Size/Flavor/Colour/Brand/Model delivered or damaged in transit, the order will be replaced free of cost.
- Return/ replacement if received in damaged condition will be done only when the same has been reported to customer service within 24 hours of receiving along with the images of the damaged product, subject to inspection and checking by Nutracy Lifestyle Customer Support Team.
-Damages due to neglect, improper usage or application will not be covered under our Returns/Exchange Policy.
-If QC fails, then same product will be shipped back to the customer and Refund will not be done.
- Once your exchange request has been placed with customer care team, it usually takes about 3 business days to have the product picked from your place and another 7 days to initiate exchange / refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 7 working days.
-Once the exchange the product is accepted, Nutracy Lifestyle will issue Nutracy Lifestyle Credit Notes. Nutracy Lifestyle Credit Notes can be utilized on a future purchase on the website.
-Scanned copy of courier slip needs to be emailed to us within 7 business days of opening the return request.
- In case of exchange of the product, you can return the product hassle free into our address at:D-20, Choice Arcade, Dhole Patil Road, Near Ruby Hall Clinic, Pune – 411001.
However, do give us a call and we can help you with the steps to follow in case of Exchange:
1. Place your item in its original packaging mentioning your Name, Order no. and Mobile Number, on the top of the box, and insert the original invoice.
2. The final price of exchanged products should be equal to or more than the price of returned items.
3. Exchanged product is dispatched as soon as the returned item/s has passed product inspection.
4. In case you choose an item of higher value, you can pay the differential amount by way of Net Banking, Credit card / Debit card etc.
5. You can buy any number of items in exchange provided the final price of exchanged products should be equal to or more than the price of returned items.
*Some special rules for promotional offers may override Nutracy Lifestyle, Exchange/ Returns Policy.
Due to the nature of services provided, no refund is provided, under any circumstances. If you interrupt or stop the ongoing programme for any reason (such as pregnancy, illness, holidays and so on), no refund may be granted to you. Likewise, any sums in respect of this Programme that are not yet paid shall remain due.
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At Nutracy Lifestyle we believe in the power and benefits of better health information. When patients and physicians come together, we can learn from one and another in engaging ways that are simply not possible when we are looking for health information alone. Because online sharing in health is a new concept, you should be comfortable and confident that you can share securely and privately. This is why on Nutracy Lifestyle you can ask health questions and explore health information without also sharing your personal identity. We call this "secure sharing." How does it work? When you share health information on Nutracy Lifestyle , only you know who you are. Your identity is protected. Your chosen doctor is able to view all your medical details, queries and any supporting material that you may have provided with the case, but what he does not get to know is any of the information which identifies you which includes your name and contact details. Our company culture respects the values of secure sharing. Our employees receive privacy training, and we have written our Privacy Statement in easy to read language.
Your Identity is Private Your real name is private, and this is not shared with doctors. Personally Identifiable Information is not visible to doctors on the site We are Secure We provide Bank-Level Security and encryption. Verification is required to reset a password. Tips for Staying Secure Here are some tips about how to stay private and share securely: Always keep your password private. Do not reveal Personally Identifiable Information to doctors on Nutracy Lifestyle (for example, do not give a your name or phone number when exchanging Messages, and do not post Personally Identifiable Information on the consultation query) Do not leave an active Nutracy Lifestyle session unattended Our Privacy Principles, Privacy Constitution & Member Bill of Rights Nutracy Lifestyle Governing Privacy Principles We believe that trusted health information from physicians leads to better decisions. We also believe that securely sharing health questions and information can change the way we understand and manage our well-being, and can redefine personal health. We take your privacy and security very seriously. That is why we have a Privacy Constitution, consisting of our pledge to you and your rights. This Constitution helps guide our decisions about privacy and security, and secures your rights as a member of our service. Member privacy is governed by our Privacy Statement, which contains answers to common questions about how our site works and how information provided to us is used and protected. We encourage you to refer to our Privacy Statement any time they have any questions about Nutracy Lifestyle and privacy. If you have any suggestions for how we can improve your privacy experience on Nutracy Lifestyle , please let us know. Nutracy Lifestyle Privacy Constitution & Member Bill of Rights