Return & Exchange Policy

We believe to give you a great customer experience every time you shop with us, but considering the fact that same product cannot be used by other customers upon return, we don’t accept exchange or return of the products once sold or delivered.

For Cancellations;

Pre Paid- Prior to shipment

- All you need to do is give us a call within 24 working hours post order placing of your order at our support no. 8956126097or drop an email at [email protected] a period of 24 working hours from the time/date of placing the product.
- All refunds will be made with same mode of transaction for prepaid orders. For COD orders, payment will be made via Cheque / Net banking only.
- If the product is shipped or is in transit, the refund will be initiated once we get the product back in the warehouse
- In this case the courier charges will be deducted from the refund amount
- If you purchase one of our services, after your payment has cleared your services will be delivered as per schedule / sessions. No refunds will be given after payment is done. During your consultation / trial, our support staff is available to assist answering to your questions. We strongly recommend that all customers clear their doubts about the services.
- No refund will be made once a purchase is made. It is up the customer purchasing the service to evaluate a fit of the service during the trial period / consultation. Once purchase is made, the service is non-refundable but can be transferable to another person for any remaining amount of services.

COD Orders

- Please note that the Cash on Delivery (COD) convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
- Keep the product and the package ready in case of Nutracy Lifestyle to pick up.

Exchange Policy

Exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an undamaged condition and subject to following terms: It is your responsibility to familiarize yourself with this refund policy. By placing an order for any of our services, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy. If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us. Please contact customer service directly.Since Nutracy Lifestyle is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item.

- If Wrong Size/Flavor/Colour/Brand/Model delivered or damaged in transit, the order will be replaced free of cost.
- Return/ replacement if received in damaged condition will be done only when the same has been reported to customer service within 24 hours of receiving along with the images of the damaged product, subject to inspection and checking by Nutracy Lifestyle Customer Support Team.
-Damages due to neglect, improper usage or application will not be covered under our Returns/Exchange Policy.
-If QC fails, then same product will be shipped back to the customer and Refund will not be done.
- Once your exchange request has been placed with customer care team, it usually takes about 3 business days to have the product picked from your place and another 7 days to initiate exchange / refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 7 working days.
-Once the exchange the product is accepted, Nutracy Lifestyle will issue Nutracy Lifestyle Credit Notes. Nutracy Lifestyle Credit Notes can be utilized on a future purchase on the website.
-Scanned copy of courier slip needs to be emailed to us within 7 business days of opening the return request.
- In case of exchange of the product, you can return the product hassle free into our address at:D-20, Choice Arcade, Dhole Patil Road, Near Ruby Hall Clinic, Pune – 411001.

However, do give us a call and we can help you with the steps to follow in case of Exchange:

1. Place your item in its original packaging mentioning your Name, Order no. and Mobile Number, on the top of the box, and insert the original invoice.
2. The final price of exchanged products should be equal to or more than the price of returned items.
3. Exchanged product is dispatched as soon as the returned item/s has passed product inspection.
4. In case you choose an item of higher value, you can pay the differential amount by way of Net Banking, Credit card / Debit card etc.
5. You can buy any number of items in exchange provided the final price of exchanged products should be equal to or more than the price of returned items.

*Some special rules for promotional offers may override Nutracy Lifestyle, Exchange/ Returns Policy.


Due to the nature of services provided, no refund is provided, under any circumstances. If you interrupt or stop the ongoing programme for any reason (such as pregnancy, illness, holidays and so on), no refund may be granted to you. Likewise, any sums in respect of this Programme that are not yet paid shall remain due.

Terms of Service:


By accepting these Terms and Conditions, you warrant that you have fully read and understood the Terms and Conditions without any impairment in judgment resulting from (but not limited to) mental illness, mental handicap, intoxication, medication, or any other health or other problem that could impair judgment. Please read the terms and conditions ("Terms and Conditions"), "Disclaimer" and "Privacy Policy" carefully before registering and/or using the website (the "Site"). By visiting, accessing or registering on this Site, you unconditionally accept to be bound by the terms and conditions provided herein below ("Terms of Service"). If you do not agree to these Terms of Service, please do not access or use this Site. You agree and confirm that the Terms of Service may be amended from time to time without notice. Please ensure that you periodically update yourself of the current version of the Terms of Service. Information or advice provided on the Site by professionals should be used merely as a guide rather than a definitive recommendation to adopt any specific action or treatment. Nutracy Lifestyle , the owner of the Site, ("") and professionals who offer services through the Site accept no responsibility for any medical, legal or financial events or outcomes related to services attained through the use of the Site, which is being provided on an as is basis as a platform to get health information. All users must be 18 years or older.

The information on this Website (including but not limited to live chat, emails, phone support) is provided for general informational purposes only and SHOULD NOT be relied upon as a substitute for sound professional medical advice, evaluation or care from your physician or other qualified healthcare provider. Nothing on this Website should be used for treating or diagnosing a medical or health condition or for replacing any relationship with your physician or other qualified healthcare provider. The health information furnished on this Website and the interactive responses (if any) furnished by or through, this Website are not intended to or implied to be professional medical advice. You are recommended to consult other sources and confirm the information contained within this Website. Consult your own physician regarding the applicability of any opinions or recommendations with respect to your symptoms or medical condition. For medical concerns, including decisions about medications and other treatments, you should always consult your physician or other, qualified healthcare professional. In serious cases, seek immediate assistance from emergency personnel. If you have or suspect that you have a medical problem or condition, please contact a physician or other qualified healthcare provider immediately. YOU SHOULD NEVER DISREGARD MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ ON THIS WEBSITE (including but not limited to live chat, emails, phone support). No medications, diet supplements or treatments as may be described on this Website should be taken or begun without first consulting your physician or other healthcare provider.

Nothing transmitted to or from this Site constitutes the establishment of a doctor-patient relationship between you and any professional who uses website. The site is not intended to prescribe medicine and diagnose a medical condition. The Site is not intended to be used to treat a medical emergency or medical condition. The Site is not intended to be used to Advise or resolve legal, medical or financial issues outside the scope of what has been agreed or provided. For any medical emergency, immediately contact the emergency number in your country. does not regularly review the posts on the Site (excluding, however, right to access accounts to ensure that the system is working and/or in the case of any technical dysfunction) and the views expressed therein are those of the posters and do not necessarily reflect those of , its owners, managers, directors, employees, agents, partners, advertisers or affiliates. assumes no responsibility for the posts or the information contained therein, nor does it make any claims, promises or guarantees about the accuracy, suitability or completeness of any of the information on the Site or in the posts. All advice and/or information obtained directly or indirectly from the Site are provided at your own risk. For health advice in particular, but not exclusively, before acting on any of the advice, the user should confirm that such action is applicable and suitable by referring to his or her own medical practitioner or attaining the second and third opinion of other medical practitioners. The limitations associated with consultations or other services exclusive of physical examination, in person legal advice or onsite and extensive investigations should be recognized. Neither nor any of its owners, managers, directors, employees, agents, partners, advertisers or affiliates assumes any legal responsibility for any incorrect or misleading information provided by any professional or contained within the Site.

Access to the Site and Content may not be legal by certain persons or in certain states or countries. If you access the Site from outside India, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. Provisions relating to the liability of and its licensors, user submissions, Indemnity, Jurisdiction, and Complete Agreement, survive the expiration or termination of these Terms and Use for any reason whatsoever. makes no claim that the contents of the Site, such as text, graphics, images and information obtained from service providers and any other material contained on the Site (the "Content") is appropriate or may be downloaded in a particular jurisdiction.

You also agree that you understand that the professionals that participate may or may not be affiliated with, employed by or agents of and that we make no representations as to the qualifications of any of the physicians who participate in the network. Any listing, name, content, material of any professional or firm found on this site does not constitute any endorsement or recommendations. When deciding to take advice and/or hire any professional or firm, you should do your own independent research as to the accuracy of the credentials expressed in the Content. The Content is for informational purposes only. The Content is not intended to be a substitute for face-to-face professional advice, diagnosis, or treatment. Always seek the advice of a physician within your jurisdiction with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of information provided by a professional through the Site. If you think you may have a medical emergency, call your doctor or emergency services immediately. does not recommend or endorse any specific tests, products, procedures, opinions, or other information that may be mentioned on the Site. Reliance on any information provided by any professional through the Site, employees, others appearing on the Site at the invitation of , or other visitors to the Site is solely at your own risk. may, without giving notice, delete any account or information contained on the Site for any reason whatsoever. You agree that you will not use the Site to post any advertisement or other commercial message. You agree that you will not post any knowingly false, defamatory, inaccurate, abusive, harassing, obscene, sexually oriented or threatening message or material that is illegally invasive of another person privacy. Upon receiving any complaints, will attempt to delete any inappropriate posts as quickly as possible; however, the submissions are generally posted in real-time and are not reviewed by before they are posted to the Site. The Content ("Copyright Content") is protected by copyright under both Central and State laws, and foreign laws. Title to the Copyright Content remains with or its licensors. Any use of the Copyright Content not expressly permitted by these Terms and Conditions is a breach of the Terms and Conditions and may violate copyright, trademark, and other laws. Inquiries or applications for permission to copy any Copyright Content otherwise than is permitted by these Terms and Conditions should be directed to . Content and features on the Site, including these Terms and Conditions are subject to change or termination without notice in the editorial discretion of . All rights not expressly granted herein are reserved to and its licensors. If you violate any of these Terms and Conditions, your permission to use the Copyright Content automatically terminates and you must immediately destroy any copies you have made of any portion of the Copyright Content. You agree that you use the Site on your own free will and it is not guided by any promotional emails, phone calls and advertisements from and its affiliates and partners. The use of the Site and the Content is at your own risk. When using the Site, information will be transmitted over a medium which, in many cases, is beyond the control and jurisdiction of . Accordingly, assumes no liability for or relating to the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Site. The Site and the Content are provided on an "as is" basis. , its licensors, and its suppliers, to the fullest extent permitted by law, disclaim all warranties, either express or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties rights, and fitness for particular purpose. Specifically, makes no representations, warranties or guarantees about the following: The accuracy, reliability, completeness, correctness, or timeliness of the Content, software, text, graphics, links, or communications provided on or through the use of the Site. The satisfaction of government regulations or the laws of any jurisdiction with regard to the ability to use the Site or requiring disclosure of information contained on the Site. To the fullest extent permitted by law, neither , its licensors, its suppliers, nor any third parties mentioned on the Site shall, in any event whatsoever, be liable for any damages (including, without limitation, incidental and consequential damages, personal injury/wrongful death, lost profits, or damages resulting from lost data or business interruption, including any computer virus) resulting from the use or inability to use the Site or the Content, whether based on warranty, contract, tort, or any other legal theory, and whether or not is advised of the possibility of such damages. To the fullest extent permitted by law any claims arising in connection with your use of the Site and any of its Content, must be brought within one (1) year of the date of the event giving rise to such action occurred. does not endorse any professional and does not intend to be a source of advertising, solicitation or legal advice on the behalf of any professional. To the fullest extent permitted by law, is not responsible for the content of linked third-party sites, sites framed within the Site, or third-party advertisements, and does not make any representations regarding their content or accuracy. Your use of third-party websites is at our own risk and subject to the terms and conditions of use for such sites. does not endorse any product advertised on the Site. The information on this Website is not exhaustive and is provided "AS IS" and without any warranties of any kind, either express or implied. All implied warranties of merchantability and fitness for a particular purpose or use are hereby excluded. 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All other damages, direct or indirect, special, incidental, consequential or punitive are hereby excluded to the fullest extent permitted by law, even if .com has been advised of the possibility of such damages. expressly disclaims and DOES NOT WARRANT that the functioning of this Website will be uninterrupted or error free; that any errors will be corrected; that any information on this Website is complete, accurate (although strives for accuracy), or timely (or will be updated); and that this Website, or the server that makes it available, is or will be free of viruses or other harmful components. You are solely responsible for any damage to your computer system or loss of data that results from downloading any material from this Website. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT THE , ITS LICENSORS, SUPPLIERS AND BUSINESS PARTNERS NOT RESPONSIBLE FOR THE RESULTS OF YOUR DECISIONS RESULTING FROM THE USE OF THIS WEBSITE OR THE INFORMATION CONTAINED HEREIN, INCLUDING BUT NOT LIMITED TO, YOUR CHOOSING TO SEEK OR NOT TO SEEK PROFESSIONAL MEDICAL CARE, OR YOUR CHOOSING OR NOT CHOOSING SPECIFIC TREATMENT BASED ON THE INFORMATION ON OR ACCESSED THROUGH THIS WEBSITE (Including but not limited to Live Chat, Email, Phone). You agree that you are solely responsible for anything you post on the Site and that you agree to defend, indemnify, and hold , its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms and Conditions or any claims based upon your posts/submissions on the Site. You further consent to abide by the spam policies. Failure to do so may result in cancellation of your account with . The use of this Site is entirely at your own risk, and in no event shall be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or any other monetary or other damages, fees, fines, penalties, or liabilities arising out of or relating in any way to this Site, or sites accessed through this Site, and/or content or information provided herein. Your sole and exclusive remedy for dissatisfaction with the Site is to stop using the Site. Access to the Site may not be legal by certain persons or in certain states or countries. If you access the Site from outside India, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

You expressly understand and agree that:
Your use of is at your sole risk. the site is provided on an "as is" basis and without warranty of any kind. to the maximum extent permitted by law, expressly disclaims all warranties and conditions of any kind, whether express or implied. does not make any warranty 1) that the site will meet your requirements or is merchantable or fit for a particular purpose, 2) that the site will be error-free or bug- free, 3) regarding the security, reliability, timeliness, or performance of the site, 4) that any errors in the site will be corrected, 5) accuracy, suitability or completeness of the information contained in the site, 6) regarding the qualifications of the professionals that provide services or advice on the site, 7) any incorrect information or advice provided by the professionals or contained within the site, 8) for any medical, legal or financial events or outcomes related to services attained through the use of this site and 9) delay in calling back or reconnecting, to obtain complete advice from the professional 10) any information or materials obtained by using this site, 11) your choice to seek professional medical advice, or your choice of choosing a specific service/package based on the information provided through this site, is done at your sole discretion and/or risk.
You expressly agree that exclusive jurisdiction for any dispute with , or in any way relating to your use of the Site, resides in the courts of the India and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of the Delhi, India in connection with any such dispute including any claim involving or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers, and content providers.
These Terms and Conditions are governed by the internal substantive Indian laws of the land, without respect to its conflict of laws principles. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any of these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or any other term or condition. These Terms and Conditions constitute the entire agreement between the parties and superceded all other agreements relating to the subject matter, and set out the complete legal relationship between and any other party arising from or connected with the subject matter. For the voidance of doubt, in the case of any conflict between these Terms and Conditions, and any other agreement, these Terms and Conditions apply only.
reserves the right to place any third party advertisements on the Site at any time and without notice or liability. reserves the right to charge Account holders in the future with prior notice. Account holders are not, however, obliged to pay for such account membership retrospectively. reserves the right to release professional responses in circumstances where a client has paid (or a professional has waived) the requisite fee owing to technical difficulties, if and when necessary. reserves the right to limit account holders use of Accounts. Questions or comments regarding the Site should be directed by electronic mail to . The contents on the portal are provided by for use by the online users as a quick reference of information about doctors, hospitals and other healthcare services providers. The listing of the doctors, hospitals and other healthcare services providers on the portal is not intended as a tool for verifying the credentials, qualifications, or abilities of any person or organization. Inclusion in the Directory Listing does not imply recommendation or endorsement nor does omission in the Directory Listing imply disapproval. endeavors to list only the registered medical practitioners but has not verified their credentials. Before acting on any of the suggestions from the doctors listed on , please discuss with your treating physician. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on website or have had Live online chat or phone call or Email communication with a team member including the doctors.
Any information provided by employees including the doctors on helpline (Phone, Live Chat and Email) is provided to general public to make a more informed decision. will not be liable for any damages or any loss (including that of health, life, limb or livelihood) of any kind because of following the advice or instruction given by employees, associates, contractors and online users. You are prohibited from republishing, selling, duplicating, or "scraping" for commercial or any other purpose whatsoever, the Directory Listing or any of the data or other information contained therein, in whole or in part, in any medium whatsoever. The Directory Listing is provided on an "AS-IS" basis. disclaims all warranties, either express or implied, including but not limited to the implied warranties of merchantability and fitness for particular purpose. Without limiting the foregoing, does not warrant or represent that the Directory Listing or any part thereof is accurate or complete. You assume full responsibility for the communications with any doctor or hospital or other healthcare services providers you contact through the Directory Listing. shall in no event be liable to you or to anyone for any decision made or action taken by you in the reliance on information provided on our portal. will not be liable for any damages of any kind arising from the use of this site or phone service or email communication, including, but not limited to, direct, indirect, incidental, punitive or consequential damages. By using the Portal and the Phone and Email services, you agree to the Terms and Conditions. Your use of the site, the services and the content is subject to the above Terms & Conditions, Privacy Policy & Disclaimer. If you find these Conditions unacceptable, we request that you do not use this portal

Privacy & Security


At Nutracy Lifestyle we believe in the power and benefits of better health information. When patients and physicians come together, we can learn from one and another in engaging ways that are simply not possible when we are looking for health information alone. Because online sharing in health is a new concept, you should be comfortable and confident that you can share securely and privately. This is why on Nutracy Lifestyle you can ask health questions and explore health information without also sharing your personal identity. We call this "secure sharing." How does it work? When you share health information on Nutracy Lifestyle , only you know who you are. Your identity is protected. Your chosen doctor is able to view all your medical details, queries and any supporting material that you may have provided with the case, but what he does not get to know is any of the information which identifies you which includes your name and contact details. Our company culture respects the values of secure sharing. Our employees receive privacy training, and we have written our Privacy Statement in easy to read language.

Your Identity is Private Your real name is private, and this is not shared with doctors. Personally Identifiable Information is not visible to doctors on the site We are Secure We provide Bank-Level Security and encryption. Verification is required to reset a password. Tips for Staying Secure Here are some tips about how to stay private and share securely: Always keep your password private. Do not reveal Personally Identifiable Information to doctors on Nutracy Lifestyle (for example, do not give a your name or phone number when exchanging Messages, and do not post Personally Identifiable Information on the consultation query) Do not leave an active Nutracy Lifestyle session unattended Our Privacy Principles, Privacy Constitution & Member Bill of Rights Nutracy Lifestyle Governing Privacy Principles We believe that trusted health information from physicians leads to better decisions. We also believe that securely sharing health questions and information can change the way we understand and manage our well-being, and can redefine personal health. We take your privacy and security very seriously. That is why we have a Privacy Constitution, consisting of our pledge to you and your rights. This Constitution helps guide our decisions about privacy and security, and secures your rights as a member of our service. Member privacy is governed by our Privacy Statement, which contains answers to common questions about how our site works and how information provided to us is used and protected. We encourage you to refer to our Privacy Statement any time they have any questions about Nutracy Lifestyle and privacy. If you have any suggestions for how we can improve your privacy experience on Nutracy Lifestyle , please let us know. Nutracy Lifestyle Privacy Constitution & Member Bill of Rights

Our Pledge to You:
1. We are here to help. We are here to help you find useful answers and health information from trusted physicians to help you make better decisions about your health and well-being. We ask only for data that can help us provide this service to you, and to use the data provided to improve your experience on our site.
2. We let you decide. We let you decide what you want to share. Other than the information required to sign up for Nutracy Lifestyle , you are not required to share any information with us to useNutracy Lifestyle .
3. We are safe and secure. We will keep the personal information that you provide to us safe and secure. Our data security meets or exceeds industry standards. We use technology, policies, and conduct, together with a privacy-centered company culture, to ensure that your data is safe with us.
4. Your Identity is Not For Sale. We would not sell your personally identifiable information.
1. You share what you want. Sharing is a matter of personal choice. While sharing improves your experience on Nutracy Lifestyle and the experience of everyone who uses the service, people have different opinions about how much they want to share. With Nutracy Lifestyle you share what you want, when you want, and sharing is not required to use Nutracy Lifestyle .
2. You control your privacy. You control your privacy. Our experience is designed to make all information about members on the site anonymous, and identified only by a member’s Public Profile Name and Public Profile Image.
3. You control your personal information. You can edit or delete any personal information that you add to your account and Health History.
4. You are entitled to know what and how we use the information provided to us. You have the right to know what Personally Identifiable Information we collect and how it is shared. Our sharing preferences are transparent and we clearly state what information we collect and how it is used.